[Must Read] How to Submit a Request in JITBIT

Here are some tips on how to write and provide more details in your request so that our team can handle it as quickly and efficiently as possible.

🎯 The goal:

Help our team spot the issue, reproduce it, and locate it precisely : so that we can develop the most effective solution.

✅ What we need from you:

• A precise, factual, and detailed description of the issue
  Please describe exactly what you observed (better with the screenshot) without interpreting the cause.
  ❌ Avoid vague messages like “It crashed” — they don’t help us better understand what happened.
  💡 Instead, you could write like: “When I click the 'Start' button on a hike, nothing happens. There’s no error message.” or “I’m experiencing the same issue with two routes containing variants.”

• A list of the actions you have already tried
  Let us know what steps you’ve taken to solve the issue.
  For example: “I clicked Refresh,” “I pressed CTRL+R,” or “I exited the trip, deleted the app, and reinstalled it.”

• Any error messages displayed
  If there’s an error message, copy it exactly. If you can send us a screenshot, it's even better ! 

For example : {"message":"Server error: POST https:\/\/pro.mhikes.com\/api\/633569531cb8c6.70037928\/travel\/user\/148682 resulted in a 500 Internal Server Error response","exception":"Exception","file":"\/home\/www\/authentikusa.com\/app\/AuthentikRoadbookApp\/MhikesApiClient.php","line":50}

or

• Mandatory technical information
  For mobile applications:
  - The device type (Android / iOS / both-les 2)
  - The app version (make sure it’s the latest one)
  - The name of the trip and the name of the route where the issue occurred
  For the web platform:
  - The browser used (such as Chrome, Firefox, Safari, etc.)

✨ Our Tips to write the perfect demand:

• Be precise and detailed
  The more details you provide, the better.

• Stick to the facts
  Describe exactly what you can see, not what you think may be causing the issue.

• Use specific terms
  Avoid words such as "it" or "the window" when it is not clear what they refer to.
  💡Prefer : "When I click on the 'Start' button..." rather than "When I click on it…"

• Test your own steps.
  After you have listed the steps to reproduce the bug, please read them again and try to follow it yourself. Is everything clear? Is any information missing?

• Add screenshots📷 or a short video 🎥
  This is often the most effective way to help us understand what is happening.

🚀 In summary:

The clearer and more complete your request is, the faster we will be able to assist you.
To identify the source of a bug, we need to know exactly when and where things are getting stuck. An application works like a big machine with many moving parts : without clear input, finding the cause is like looking for a needle in a haystack.

A well-written request gives us a real helping hand and allows us to assist you more efficiently and quickly!

🙏 Thank you very much for your help and support !

The Mhikes Team